Downtown Smooth Policies & Information

 
 

making a reservation and payment info

  • We strongly recommend making a reservation in advance. On occasion we are able to take same day and walk-in appointments, but do book up quickly.

  • For sugaring services and series treatments such as chemical peels, we recommend making several appointments in advance to make sure you get the time you need and the best result from your service.

  • Please give us at least 24 hours notice if you need to cancel or reschedule an appointment. No-show appointments will be asked to pre-pay prior to booking next appointment with our spa. We understand life happens and will do our best to get your service rescheduled as quickly as possible.

  • For your convenience you may leave gratuities on your credit card or cash when checking out. Please know any gratuity amount is appreciated and entirely up to you, we do not automatically add gratuity to your bill.

  • We accept Visa, Mastercard, Discover, American Express, and SpaFinder Gift Cards.

  • Hours we are open for reservations: Tuesday 11am to 7pm, Wednesday 10am to 5pm, Thursday 11am to 7pm, Friday 10am to 3pm, Saturday 10am to 3pm, Sunday & Monday Closed


how to spa

  • Please arrive 10-15 minutes prior to your scheduled appointment to complete any necessary paperwork and begin relaxing with refreshments.

  • For the consideration of all our guests, all services will end on time even if the client is late arriving. No refunds will be given for shorter services.

  • Feel free to come to the spa without makeup if you would like. If not, we are happy to remove your makeup prior to any skin treatment. We do have an area for you to reapply makeup if needed before you leave.

  • For skin treatments you will be asked to disrobe and get comfortable on our warm, inviting treatment tables. You will be provided a wrap to wear if you would like. You will remain cozy and covered throughout your service.

  • Please see Preparing for Sugaring Hair Removal below for all the details on what to expect for those services.

  • Please refer to Preparing for Chemical Peels, Hydro-dermabrasion, and Intensive Therapies below for what to expect and how to prepare for those services.

  • Please ask us anything that comes to mind about your service, products, or skin concerns. We customize every service to your skin needs and want you to have the best possible result.


why we recommend sugaring instead of traditional hot wax

We are proud to be Knoxville’s original sugaring spa! And we are confident that once you go sugar you’ll never go back. Here are some of the many benefits of sugaring instead of traditional hot wax:

  • This is an all natural product with simple ingredients, only lemon, sugar, and water. There is much less skin redness and irritation after the service than hot wax products.

  • The sugar is not hot, it is only body temperature, so much less irritating to the skin.

  • Sugaring removes hair in the natural direction of hair growth, as opposed to against. This results in less hair breakage meaning fewer, if any, ingrown hairs and bumps.

  • Alexandria Professional Sugaring paste never adheres to live skin cells; therefore, it only exfoliates dead skin cells during the hair removal process, leaving skin silky smooth. How’s that for a double duty service?

  • Sugar is water soluble and can be easily removed with warm water. So, no more leaving with sticky wax residue!

  • Over time, the citric acid in the lemon collapses the hair follicle wall, which causes the hair to become very fine and eases the hair removal process. This results in very sparse hair in any area routinely sugared.


preparing for sugaring hair removal

We want you to have the very best result from your sugaring service. Here are some guidelines to help you prepare for the service:

  • Your hair needs to be at least a 1/4 inch long, so please stop shaving at least 10-12 days before your appointment and do not wax at least 2 weeks before your appointment. Sugaring sessions must be booked at least 3 weeks apart.

  • Don’t worry if you think your hair will be too long. Your aesthetician will trim the hair to the perfect length for the best sugaring result.

  • Please arrive with clean, dry skin. Avoid using any powders, creams, or lotions on the area being sugared the day of your service. We do have complimentary personal wipes for you to use at the time of your service.

  • For best results, do not exfoliate your skin the day before, the day of, or the day after your sugaring service. Also, avoid a hot bath or sun tanning the day of your service.


how to care for your sugared skin

To maintain smooth, healthy skin after and between sugaring services, follow these guidelines:

  • Please wait 24 hours before exposing your skin to hot water in the bath or shower.

  • Please avoid harsh products, exfoliation, sun light, tanning beds, and infared light for 48 hours.

  • Do not exercise immediately following treatment, waiting a few hours will be ideal.

  • Don’t worry if your skin is slightly pink immediately after the service. This should disappear within a few hours. Please call us if you have serious redness or discomfort after a few hours.

  • For the smoothest skin and best result between services exfoliate 2-3 times a week in the shower or bath (after the first 48 hours). We recommended Fur Silk Scrub for a wonderful gentle exfoliation.

  • We recommend Fur Oil or Fur Stubble Cream used daily to prevent ingrown hairs, bumps, and to soften hair re-growth.

  • To get the best results from sugaring, have a sugaring service set up every 3-5 weeks. Your aesthetician can tell you the exact best timing based on your hair re-growth.


Other helpful information about sugaring

  • Sunburned, irritated or areas with open skin abrasions cannot be sugared.

  • Moles cannot be sugared. We can, however, sugar around the mole.

  • You must wait a minimum of seven (7) days before sugaring after a light chemical peel, microdermabrasion, or exfoliating treatment.

  • Sugaring cannot be performed if you have been in a tanning booth the same day.

  • Sugaring cannot be performed if you have recently had laser skin resurfacing. Skin must be completely healed.

  • No sun/tanning booths for 2 days after a sugaring treatment. Extra precaution should be taken if using tanning accelerators. Wait 2-3 days sugar before/after tanning with accelerators. Of course, we always recommend the use of sunscreen for sun exposure.

  • Women may experience extra sensitivity to sugaring up to a week prior to the beginning of their period.


preparing for a chemical peel, hydradermabrasion, and intensive therapies

We want you to have the best result from any Intensive Skin Therapy. Please do not hesitate to contact us with any questions or concerns.

  • Prior to your service you will be asked to complete a detailed skin history and your aesthetician will then discuss it with you before any Intensive Skin Therapy. Please know all medical information is strictly confidential and will never be shared.

  • Medical conditions that may be affected are use of several prescription medications, Accutane acne treatment, pregnancy, breastfeeding, history of light sensitivity, autoimmune diseases, or connective tissue disorders. Because our client’s safety is the most important thing, we may ask clients with certain medical conditions to provide a letter from their physician stating it is safe to have these treatments.

  • Please let us know if you have a tendency for bad scarring or keloids, poor circulation and healing such as from diabetes. If you have a history of cold sores, you may need a prescription antiviral medication to avoid a cold sour outbreak.

  • Do NOT use any prescription acidic products or irritants to your skin, such as retinoids or tretinoins, acne medication products such as Retin-AⓇ, TazoracⓇ, RenovaⓇ, AtralinⓇ, ZianaⓇ, DifferinⓇ, VeltinⓇ, the antibiotic Doxycycline, or others not listed, for 1 week prior to your Intensive Skin Therapy. These medications and products increase your photosensitivity, which can significantly increase the likelihood of complications.

  • Do NOT use any products such as AHAs (glycolic acids) or BHAs (salicylic acids), benzoyl peroxide, vitamin C products, lightening agents such as hydroquinone, or any exfoliating products including loofahs or coarse sponges for 1 week prior to your Intensive Skin Therapy. These medications and products increase your photosensitivity, which can significantly increase the likelihood of complications.

  • Avoid direct sun exposure of any kind as well as tanning beds and self-tanning to the planned treatment areas for 3 weeks prior to treatment. In fact, we recommend that you discontinue the practice of tanning due to the increased risk of skin cancer and aging.

  • Do NOT tweeze, wax, use a depilatory, or undergo electrolysis in the areas you wish to have treated for 1 week before treatment.

  • Avoid Botulinum Toxin Type A (BotoxⓇ) and dermal filler injections on or around the treatment area(s) for 2 weeks prior to treatment, unless otherwise approved by your healthcare provider.

  • If you have an active cold sore or skin infection the day of your treatment, please call our office to reschedule your appointment.

  • Avoid shaving the treatment area the day of the appointment.

  • Please call us if you have any other questions or concerns.


products we use, recommend, and love

We promise to only use or recommend products we are in love with and use ourselves. Only the highest quality, most effective products make the cut.

For Skin Treatments we use Theraderm Clinical Skin Care, which is paraben-free, gluten-free, and never tested on animals. We also use a few of our favorite products from Sanitas Skincare, Farmhouse Fresh, and dmSkincare.

For Sugaring Services we use all natural, hypo-allergenic products to prep your skin. Post hair removal services, we use Fur products that are dermatologically and gynecologically tested. Free of phthalates, parabens, silicones, and artificial colors or fragrance. Gluten free and vegan.


relaxation vs results—yes, you can have both!

We get asked all the time if our facials do more than simply relax our clients. The answer is ABSOLUTELY!

All of our facials are results-oriented, using pharmaceutical grade products customized for your skin care goals and concerns. Even though we pride ourselves on how relaxing our facials are, they are working to exfoliate, smooth, clear congested pores, or hydrate your skin. You will leave relaxed AND with beautiful, glowing skin. We guarantee you will feel beautiful both inside and out!


how to care for your million dollar tan

  • You will need to leave the tanning solution on your body for at least 6 hours after your tanning session. You can shower after 6 hours but 8-10 hours is ideal.

  • It is best to wear dark, loose clothing after your tanning session. You can wear whatever you want during your tanning session. (Depending on your preferences, you can go topless or completely nude--it’s up to you. We recommend to go at least topless, as most women do not want top tan lines.) It is best to wear dark underwear or a black bikini during a tanning session.

  • While the tanning solution washes out of clothing, unique fabrics could possibly be stained. To be on the safe side, dark clothing is best during and after the tanning session.

  • It is best to come freshly showered, shaved and exfoliated, though not essential.

  • In the hours immediately after your tanning session, it is best not to sweat or do dishes. Avoid anything that can cause your tan to streak.